Privacy Policy
The Smith Family understands that giving to an organisation is a very personal decision, and we are committed to protecting the privacy and confidentiality of our clients and supporters. The Smith Family supports and is bound by the Privacy Amendment (Private Sector) Act 2000 and the National Privacy Principles. A copy of the National Privacy Principles can be found at http://www.privacy.gov.au/publications/npps01.html.
The Smith Family is also a member of ADMA (The Australian Direct Marketing Association) and adheres to the ADMA Code of Practice.
We never rent, sell, lend or give away our supporter list or any other personal information collected from any of our activities including appeal letter coupons, telephone or web-site. We only collect personal information that is necessary for our work. The information we collect includes your name and address, payment information about your donations, and any communications you have with us.
How do we Use Your Personal Information?
If you have made a donation to The Smith Family and have received a receipt for taxation purposes, by law we must keep a record of your details for seven years.
- The information we collect is used to:
- process donations, memberships and pledges and issue receipts
- respond to your comments or questions
- provide follow up information about The Smith Family's work (if permitted to do so by the supporter)
- seek your ongoing support
- research supporter attitudes, or for internal reporting purposes.
Supporters may at any time choose not to receive some or all of our supporter communications, or not to be contacted for research by completing our online form in the donor centre at www.thesmithfamily.com.au. or by calling 1800 024 069
Supporters may also choose not to receive further information when making online donations.
Disclosure
In some cases, personal information (but never sensitive information) is supplied to, or collected by, contractors who perform some of these tasks directly on our behalf (for example mailing houses who send our appeal letters, research agencies or teleservices bureaus who answer our donation line), who must sign strict privacy and security agreements and are also bound by the National Privacy Principles. These agreements ensure that these contractors keep your personal information confidential and do not use it for any other purpose other than the work we have contracted them to perform.
We do not pass on supporters' names or personal information to any other third parties (unless required by law).
Protection of Personal Information
The Smith Family actively seeks to ensure that all personal information we collect is protected from misuse, unauthorised access, modification or disclosure. We have internal data protection and electronic data transmission procedures and all donations and communications made on-line via our web-site are secure.
For further information about how The Smith Family manages personal information, to request copies of your personal information held by us or to make a complaint about the handling of your personal information please call the National Privacy Officer on (02) 9085 7222.
Online Protection
The Smith Family uses the Westpac Payment Gateway for our online credit card transactions. All transaction data are encrypted using a 128-bit encryption key with SSL public key cryptography as the secure transport. The standard level of encryption used by Westpac is considered realistically unbreakable. Credit card numbers and personal details supplied by customers are not stored anywhere in the SecurePay Payment Network and cannot be used other than for their specific intended purpose(s).
All communication between your browser, the Westpac Payment Gateway and The Smith Family is fully authenticated. The Westpac Payment Gateway is PCI / DSS accredited and only physically accessible to a limited and accountable group of technicians; all maintenance and enhancements are completed using a thorough change management process.